IT Support

On Aug 09 in Featured

Resilient Systems can offer you a dedicated IT support desk with bespoke packages tailored to suit your business requirements.

We're here to support you

Whether you are looking for a friendly, human voice at the phone to help you with a niggling problem, or a full blown IT support help-desk system, we can offer you a solution that is tailored to your needs as we understand that dependent on your budget, your needs and requirements that you need to be able to pick a support contract that fits. In order to help you identify the correct package, we would visit your offices and perform a health check and audit report and discuss these with you to help you choose the correct package for you.

Annual Support Contracts

With an annual support contract you are guaranteed a fixed number of hours per month where we will monitor and manage all your IT equipment and IT related calls from your users, and will maintain your business continuity. Within your contract some of the services include

Installation of on-site IT Support Help desk system that will allow users to raise calls, monitor call progress, expedite calls, search through user-generated FAQ’s to help resolve problems themselves.
On site visits where we integrate within your business providing on-site help and training
Pro-active monitoring of your systems, providing up-to-the-minute information on IT consumables, inks, toners and software maintenance expiry
Monthly reports detailing, no. of calls raised, onsite maintenance performed

Please note services are dependent on actual contract package purchased

PAYG Contracts

If you only have a few PC’s and users, this type of contract allows you to purchase blocks of support time to use as and when required you need us. You purchase your agreed blocks of time and then just call when you require our help. This type of contract is perfect for when you do not want to be tied into any annual agreement, and you can choose when to utilise our services.