Resilient Systems offer various packages that provide you with cost-effective support that can be tailored to your company’s requirements. We can offer your company friendly, helpful and professional advice, backed up with over 25 years of IT knowledge and experience.
Our support packages
Our support packages are designed to suit both your budget and IT requirements, and can be tailored to your company’s needs. Our Gold, Silver, Bronze and Bronze Lite support packages include, but are not limited to:
- Fixed number of hours support per month (to include site visit if required) for a fixed monthly/annual fee
- Pro-active maintenance to include Microsoft software updates; antivirus and antispam updates and server maintenance
- Monthly detailed report on server performance; issues raised/ resolved and advice/guidance provided
- Implementation of recognised systems and procedures to protect your business
- Jargon-free support provided via site visit; telephone or live remote connection
Pay As You Go (PAYG) support
For smaller businesses that do not have a server requiring regular pro-active maintenance, Resilient Systems offers a PAYG package that allows your company to purchase blocks of support time to be utilised as and when required.
Using the latest technology, Resilient Business Systems can provide you remote support, over a secure connection which will allow us to view your actual desktop and resolve any computer problems you may be experiencing in real-time. With this method, there is less disruption to your working day and our response times are greatly improved.
If you are not yet a customer of Resilient Systems, then worry not, as we can still provide you with remote support, simply Contact Us and we will be happy to instruct you on how we can remotely connect.
The service from Andy and his team has been first class. Since beginning to work with Resilient Business Systems in 2012 they have provided continuous support, and are consistently both professional and friendly to work with. Having recently completed a refresh of my website with Resilient, it’s clear their standards for customer care and quality remain of the highest level, and I will continue to work with Resilient for all my IT needs.
Fantastic service! Resilient Business Systems went above and beyond for all my needs. Excellent website and continued input. Would highly recommend for all your IT needs.
Maeve DillonOwner | Edinburgh Speech Therapy
I don’t think you will gain the same level of service and support that Resilient offer from anywhere else.
Simon BrownOwner | SLB Distribution
If it is a highly professional company you require for all your IT solutions, Andrew and his staff at Resilient are the ones to choose.
Tony PepperDirector | PDS Draughting
We moved our email systems from Microsoft Exchange, hosted on our own server, to a Microsoft 365 cloud-based solution. The transition was a complete success and seamless, thanks to the help and guidance from Resilient Systems.
Terry NallManaging Director | N2 Limited
Resilient Business Systems have been truly #1 in every aspect of the services which they provide
Jonathan RussellTrustee and Founder | The Fraser Centre Community Trust
I worked with Resilient Business Systems who built up my Enviro UK Consultants Ltd website for me. Having previously had a static company web page for the first 18 months of my business, I now have a fully functional professional website which not only promotes my business and it’s services but also enables me to develop my company going forward. In addition to this RBS also provided me with full IT support. I am delighted and extremely impressed with the excellent customer service, the attention to detail and the support I have received from Resilient Business Systems to date. As well as my website I have also signed up for an annual support service with RBS and am looking forward to working with Michelle, Andrew and the team for the foreseeable future.
Sharon LashleyDirector | Enviro UK Consultants
Resilient Systems seem to have been a well kept secret! They are the rare combination of a high quality IT support company that give great value for money and brilliant customer care. In the past I spent too long employing the geeks. Now I have found the professionals, there is no other IT company for me.
Kim HamiltonOwner | Psychotherapy Darlington